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Commission for customers in vulnerable circumstances | Energy UK ​ Members AreaSearch The voice of the energy industry HomeAboutPolicyCustomersEnergy IndustryMedia & CampaignsPublications EventsMembershipContact HomeCustomersCustomersCommission for customers in vulnerable circumstances Commission for Customers in Vulnerable Circumstances Energy UK has launched a new Commission for Customers in Vulnerable Circumstances to explore how standards of superintendency and support could be improved. The Commission will be independently chaired, by Lord Whitty and will be comprised of commissioners from wideness the business, soft-heartedness and industry communities. The Commission has published a Call for Evidence and will hold a series of sessions to hear from a wholesale spectrum stakeholders – from consumer groups, those representing the elderly and people with disabilities, experts on financial vulnerability and mental health charities among others. The deadline for submission was 30 May 2018. The Commission will report by the end of 2018, and make recommendations for industry, Government and other stakeholders. In wing to the work of the Commission, Energy UK will be separately developing a new ‘Vulnerability Charter’ to build on existing commitments and go remoter to support customers most in need. Over the past few years, energy companies have proactively increased the support they provide to customers in vulnerable circumstances to ensure greater protection for those most in need. Last year, Energy UK set up a defended vulnerability group and worked with the Money Advice Trust to produce a new guide, "Vulnerability, mental health, and the energy sector: a guide to help identify and support consumers", which provides practical tools for frontline staff to help customers in a range of vulnerable situations. Find out more: Download the biographies of the Chair and Members of the Commission. To get involved or if you want to know more, please email: This email write is stuff protected from spambots. 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