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Policy | Energy UK ​ Members AreaSearch The voice of the energy industry HomeAboutPolicyCustomersEnergy IndustryMedia & CampaignsPublications EventsMembershipContact HomePolicy Customer Communications Rules of engagement: putting customers at the heart of communications In Summer 2017, Ofgem commissioned... Disconnection Energy UK plays a leading role in the minutiae of industry weightier practice in the areas of debt and disc... Micro merchantry The Consumers, Estate Agents and Redress Act defines a micro merchantry as one which: uses less than 293,00... Warm Home Discount Under the Warm Home Discount scheme, Britain’s main energy suppliers will be providing £1.1 b... Energy efficiency Energy suppliers work closely with Government and stakeholders to offer consumers opportunities to be mor... Smart Meters Smart metering will transpiration our energy industry for the better, that's why Energy UK is leading a numb... PolicyCustomer CommunicationsDisconnectionElectricity market reformEnergy efficiencyEnergy Companies Obligation Fuel povertyMicro businessClosed finance with credit balancesRoll-over contractsBack-billingSmart meters Smart Demand ResponseWarm Home DiscountPrepayment metersHealth and safetyGeneration Health and SafetyRetail Health and SafetyEnvironmental RegulationEnvironmental PerformanceIndustry GuidanceWater ResourcesEnergy System TransformationFlexibility in the Energy SystemDecarbonisation of HeatLow Carbon Transport SitemapPrivacy and cookiesTerms and Conditions Copyright © 2018 Energy UK Powered by JoomlaWired, built by Webx   HomeAboutAbout usOur membersOur teamOur departments & committeesGovernanceAnnual Report MembershipBenefits and servicesCategoriesJoinCareers pages VacanciesEmployees benefitsEquality and Diversity ForumYoung Energy Professionals ForumPride in EnergyPolicyPolicyCustomer CommunicationsDisconnectionElectricity market reformEnergy efficiencyEnergy Companies Obligation Fuel povertyMicro businessClosed finance with credit balancesRoll-over contractsBack-billingSmart meters Smart Demand ResponseWarm Home DiscountPrepayment metersHealth and safetyGeneration Health and SafetyRetail Health and SafetyEnvironmental RegulationEnvironmental PerformanceIndustry GuidanceWater ResourcesEnergy System TransformationFlexibility in the Energy SystemDecarbonisation of HeatLow Carbon TransportCustomersCustomersCommission for customers in vulnerable circumstancesAbout your energy billEnergy snout breakdownWays to pay your billHelp with your energy bills How to stave disconnectionWarm Home DiscountSave money on energy bills How to switch energy visitor Find out who your energy supplier isClosed finance with credit balances for domestic customers About smart meters Why are smart meters a good idea?How to make a complaint Energy industry codes Code of Practice for Accurate BillsFeed in tariffsWhat happens if my electricity meter behaves unexpectedly?Fraud PreventionEnergy IndustryEnergy IndustryEnergy in the UKThe energy market explainedLighting up BritainAberthaw Power StationDelabole Wind FarmEakring Training CentreGreater Gabbard Wind FarmGreen Skills CentreHealth Through WarmthLangage Power StationLondon Warm ZonePelamis Wave MachinePowerwiseSchools Engineering ChallengeSSE Training CentreSmart Meter CentreWhitelee Wind FarmEnergy efficiency in BritainProfits & pricesNetwork and supplyElectricity generationGas generationGas suppliesShale gasCoal generationNuclear generationRenewable generationSustainabilityPower to everyoneMedia & CampaignsPress releases201820172016BlogsVideos & Infographics Carbon Monoxide - Be AlarmedEnergy Switch GuaranteePublicationsPublications EventsMembershipAbout Energy UKOur ServicesEvents & SponsorshipExamples of Our Campaigns & GroupsCategories of MembershipContactContact Energy UKCold calls Members AreaSearch